Can I pause/suspend/put my membership on hold?
Month-to-month memberships cannot be suspended. Most of our members have a month-to-month membership, so unless you have specifically asked to set up a 6- or 12-month contract, this is probably you. If you wish to stop your autopay, you must follow the process to cancel your membership. Please note that all cancellations require advance 30-days notice from your next billing date.
If you are on a 6 or 12-month contract, we can suspend your membership for a fee of $50 per month (or $30 with documented injury or medical reason), for a maximum of 3 months. The end date of your contract will be extended by the number of months you pause. If you want to put your contract on hold, please fill out this form.
How do I cancel my membership?
Go to our Membership page, scroll down to Cancellations and complete the form. Please note that all cancellations require advance 30-days notice from your next billing date.
Where can I find more info on your membership policies?
Our policies are set in place to safeguard the firm for a variety of reasons.
1.) As a small privately held company recovering from immense financial impact from the pandemic, the common 30-day notice policy is in place so that the company can accurately forecast future profit and loss rates in terms of accounting and planning. It enables our management to precisely track sales and forecast budgets for the following month, and it also informs us about the number of classes we can run and the number of trainers we can compensate based on our membership sales.
2.) In terms of promos: By offering such a cheap first-month beginner promo rate ($136 off the regular fee), the gym hopes to gradually reclaim the painfully significant percentage of the gym community lost during Covid-19. It is not acceptable for clients to receive a discounted month without intending to be a part of the gym community in the months to come, especially when we have a limited capacity on how many new clients we can accept per month. Clients who sign up for our offered promo agree to be put on an autopay plan for a minimum of two months and are expected to adhere to our usual cancellation policy if they desire to cancel at any time.
3.) Depending on where they are in their payment cycle, clients may due for gym time used. Depending on which membership or contract a client has got, it is handled on a case-by-case basis. The policy ensures that all gym fees are paid in full by the time a client is terminated.
We ask that our clients respect our business by being aware of our policy and making appropriate plans. Travel is not a valid reason for management to bypass the policy, it is the client's responsibility to be aware of contract policies and plan accordingly.
What is your refund policy?
All membership fees, including monthly, annual, and prepaid plans, are non-refundable once processed. Refunds are not issued for unused time, missed sessions, or non-usage of the facility.
Personal training sessions, Bootcamps and class packages are non-refundable and are non-transferrable.
All memberships automatically renew unless canceled at least 30 days before the next billing cycle. If a member disputes a charge with their bank instead of contacting us first, we may charge a $25 chargeback fee to cover administrative costs.
If you feel as though you have been wrongfully charged for any services or products, you have 60 days to dispute charges or request a refund.
How do I see my purchase history, schedule, or update my card info?
The easiest way is to download our mobile app, but you can also do so by clicking "My Account" in the footer of our website.
How do I redeem rewards points?
Redeem your rewards via the "Perkville" tab in our app. We can also redeem them for you at the front desk.
